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18 Jan

Whether they want to learn about a new product or have any request, you can tailor your interactions to meet their specific needs – and get closer to your e Commerce goals – boost up your sales.Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation.As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. If they fill out their details and click “Start chat”, a ringing sound will trigger in your live chat control panel.No one wants to spend their lunch break on hold with your company (or any other).With live chat support, customers can carry on with their day-to-day lives while waiting for that “ping” sound to assure them the agent has replied.

However, Key Bank Live Chat agents cannot assist customers who are having trouble signing on to Online Banking.

Our agents are available to help you navigate Online Banking.

Making use of our live chat server will improve your chat’s performance by up to 300% and reduce the load on your host.

Although we initially built our live chat plugin to be used on your own website and for you to host your own live chat server, we now offer you the ability to make use of an offsite live chat server – this is perfect for users that are on low-level hosting packages, or users that are more concerned about live chat performance and chat security.