Validating citizen watch

29 Jan

Various problems however were highlighted by the March 2017 National Audit Office (NAO) report, Digital transformation in government , including that the Verify platform missed its original 2012 live implementation date by nearly four years.

When citizens who manage to get a Verify credential then try to use it with online government services, they can encounter additional problems.

Departments often fail to match Verify data with the data they hold – no great surprise since government services typically hold citizens’ data in a different form to that used by the Verify commercial companies.

It’s suffering from a high rate of failure when trying to identify citizens.

Many users drop out of the process without success.

Those ticking the box for no religious affiliation rose from 14.8 per cent in 2001 to 25.1 per cent in 2011 with the Christian category - including Church of England, Catholic and all other Christian denominations - falling from 71.7 per cent over the same period to 59.3 per cent of the population.Good news for the country came from the data on education, which revealed that for the first time more of us have a bachelor's degree or higher than have no academic qualifications - 27 to 23 per cent.Nine of the 12 services available when Verify finally launched in May 2016 also offered alternative ways for users to identify and authenticate themselves, confusing the online experience for users.Part of the problem is that the Verify platform only caters for individual citizens, failing to meet many other well-known user needs.The largest increase in ethnic group over the last decade was seen in the 'White: Other' category where an increase of 1.1million was recorded.This reflects more than half a million Poles who migrated into England and Wales during these years, the ONS said.It’s running significantly behind schedule and de-scoped, and possibly over budget - although this is difficult to determine since, as the NAO report noted, “…before 2016-17 GDS did not split its staff costs into specific programmes”.Verify’s lack of support for anything other than basic citizen authentication - a small subset of known user needs for online services - means it offers no clear transition path from what is already in place.